Refund policy

Return & Refund Policy We want you to be completely satisfied with your purchase at GlamourGlowShop.pk! This policy outlines the conditions under which you can return items and receive a refund. What can be returned? You can return most unused, unopened, and undamaged merchandise within 7 days of receiving your order. This includes: Skincare products (unopened and with tamper seal intact) Makeup products (unused and in original packaging) Beauty tools (unused and in original packaging) What cannot be returned? The following items cannot be returned for hygiene reasons or other restrictions: Used or opened products Gift cards Discounted or sale items (unless defective or damaged) How to return an item: Contact us: Before returning any item, please contact us within 7 days of receiving your order at [your email address - glamourglowshop.pk@gmail.com]. Let us know the reason for your return and the item(s) you wish to return. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to return your item securely. Return Shipping: You are responsible for covering the cost of return shipping. Pack and Ship: Securely pack the item(s) in its original packaging, along with the RAN slip. Ship the package to the address we provide using a trackable shipping service for your own protection. Refunds: Once we receive your returned item and verify that it meets the return criteria, we will initiate a refund within 3-5 business days. The refund will be issued using the same payment method you used for the original purchase (bank transfer, credit card, or debit card). Please note that any original shipping fees, bank charges, or other third-party fees are non-refundable. Late or missing refunds: If you haven't received your refund after 10 business days, please check your bank statement again. It may take some time for the refund to appear in your account. If the refund is still missing, contact us at [glamourglowshop.pk@gmail.com] and we'll investigate further. Exchanges: We will only replace items if they are defective or damaged upon arrival. If you receive a defective or damaged item, please contact us at [glamourglowshop.pk@gmail.com] within 7 days of receiving your order. We will provide you with instructions on how to return the item and send you a replacement.